In recent years, the Australian Taxation Office has seen a rise in the number of scams that are designed to trick you into paying money or giving out personal information over the phone, email or even social media.
If you are in doubt about an interaction you have had with someone claiming to be from the ATO, or you think you have fallen victim to an impersonation scam, you can call the ATO on 1800 008 540 between 8:00am–6:00pm Monday to Friday to verify.
If you have provided your tax file number (TFN) to someone who should not have it, or you suspect someone is misusing your TFN, phone the ATO's Client Identity Support Centre on 1800 467 033 to discuss the best way to protect your tax account. All suspicious emails should be forwarded to ReportEmailFraud@ato.gov.au without changing or adding any additional information.
The ATO will NOT:
- Ask you to transfer money into an account with a BSB that is not held with the Reserve Bank of Australia
- Ask for payment through unusual methods such as iTunes gift cards or other prepaid cards
- Ask you for money in order to receive a refund or other payment
- Stay on the phone with you while you go to the bank, post office, or shops to make a payment.